Support

We usually reply within 1–2 business days.

Need help? Email support@glitchfy.com with a short description of the problem, your device model, and — if it's about a purchase — which plan you bought. Snaptab is offline-first and we can't see your bills, so please don't email us receipts or personal data.

Common questions

A receipt scanned with the wrong shop or amount

Open the bill and tap the pencil icon to correct any field. Scanning works best when the whole receipt is flat and inside the frame — crumpled or angled photos are harder to read. Every scanned bill keeps its photo and raw text, so you can always verify what was read.

How do the free scans work?

Manual bill tracking is free forever. Receipt scanning includes free scans to try it out; after that, scanning and AI insights need Snaptab Pro (monthly, yearly, or a one-time lifetime purchase).

I bought Pro but it shows as locked

Open Settings → Restore purchases while signed in to the same App Store / Google Play account you bought with. Purchases are tied to your store account, so they survive reinstalls and new phones.

How do I cancel my subscription?

Subscriptions are managed by the store, not by us: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Payments & subscriptions. Deleting the app does not cancel a subscription.

Where is my data stored? Is there a backup?

By default, everything stays on your device. On iPhone you can back up your bills and receipts to your own iCloud from Settings → iCloud Backup; on Android your bill data is included in Android's device backup. If you share a bill via link or QR code, that shared bill (and only that bill) is stored in Google Firebase so the link works. See our Privacy Policy for the full picture.

How does bill sharing work?

Sharing is optional and needs a free account (email and password). When you share a bill, only that bill's details are uploaded so the link or QR code can open in any browser — no app or account needed to view it. Delete the share in the app to revoke the link instantly.

How do I delete everything?

Use Settings → Clear all data in the app, or just uninstall it. If you created an account or shared bills, delete your shares and account from within the app too, or email us. Details: Delete My Data.

Contact

Anything else — feature ideas, bug reports, accessibility feedback: support@glitchfy.com.